At Elegatra Infralux Private Limited, we prioritize a seamless shopping experience for our luxury chandeliers and fancy lights. Our goal is to ensure that your order reaches you promptly and in perfect condition. Below are the details of our shipping and delivery process.

1. Free Delivery

We are pleased to offer free delivery on all orders across India. There are no shipping fees, regardless of your order size or location.

2. Delivery Timeframes

• Order Processing Time: All orders are processed within 24-48 hours of purchase.

• Standard Delivery: Once processed, your order will be delivered within 7-10 business days depending on your location. We strive to ensure timely deliveries, and you will receive an estimated delivery time upon placing your order.

Note: Delivery times may vary based on factors such as public holidays, unforeseen logistical challenges, or location.

3. Order Tracking

After your order is dispatched, you will receive a tracking number via email. This tracking number allows you to monitor your order's status and delivery progress through the courier’s website.

4. Delivery and Inspection

We encourage all customers to inspect their chandelier or lighting product upon delivery:

• Upon Delivery: If the outer packaging is damaged, please make a note with the delivery service and contact us immediately at elegatra@gmail.com with photos of the damage.

• Post-Delivery Inspection: Please check the product within 48 hours of receiving it. If you find any defects or damage, email us at elegatra@gmail.com with pictures, and we will assist with a repair or replacement.

5. Installation and Liability

We recommend that all chandeliers and lights be installed by a professional to ensure proper handling. Once the product has been installed, it will no longer be eligible for a return or refund except in cases of manufacturing defects or damage during transit.

6. International Orders

For international orders, please contact us at elegatra@gmail.com for details about shipping options, timelines, and any applicable fees.

7. Shipping Restrictions

We are unable to ship to P.O. Boxes or APO/FPO addresses due to the fragile nature of our products. Please provide a physical address for delivery.

8. Contact Information

For any questions or concerns regarding shipping and delivery, feel free to reach out to us at:

Elegatra Infralux Private Limited
Email: elegatra@gmail.com
Phone: +91 91986 25889
Address: 1 Shivaji Marg, Hewett Road, Lucknow