At Elegatra Infralux Private Limited, we are committed to providing luxurious chandeliers and fancy lights of the highest quality. To ensure our customers have a smooth shopping experience, we have designed the following Return and Exchange Policy. Please review the terms carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

• Time Frame: You may request a return within 7 days of receiving your product.

• Condition: The product must be unused, uninstalled, and in its original packaging with all included accessories and documentation.

• Proof of Purchase: A valid proof of purchase (invoice or receipt) must be provided to initiate the return process.

Note: Returns are processed on a subjective basis, depending on the condition of the product and circumstances of the return. Products that have been installed or altered are not eligible for return.

2. Non-Returnable Items

The following products are not eligible for return:

• Custom-made or personalized chandeliers and lights.

• Items that have been installed, modified, or damaged due to improper handling.

• Products purchased on final sale or during promotional offers.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at elegatra@gmail.com or call +91 91986 25889 within 7 days of receiving your product. Please include your order number, photos of the product, and the reason for the return request.

2. Approval: Once we review your return request, we will provide further instructions on shipping the product back to us. Approval is granted based on a case-by-case evaluation.

3. Shipping: The product must be returned in its original condition. The customer is responsible for return shipping costs unless the product arrived damaged or defective.

4. Inspection: Upon receiving the returned product, our quality control team will inspect it to ensure it meets return criteria.

5. Refund or Exchange: If the return is approved, we will process your refund or exchange. Refunds will be processed within 7-10 business days. Shipping charges are non-refundable.

4. Damaged or Defective Products

If your product arrives damaged or defective:

• Contact Us: Please notify us within 48 hours of delivery at elegatra@gmail.com or call +91 91986 25889. Include your order details and photos of the damage.

• Resolution: We will arrange a replacement, repair, or full refund based on the issue.

5. No Returns After Installation

Once a chandelier or light fixture has been installed, it is no longer eligible for return or refund. Any defects or issues discovered after installation will be addressed through repair or replacement, where applicable.

6. Cancellations

• Before Shipment: Orders can be canceled before shipment by contacting us at elegatra@gmail.com or call +91 91986 25889.

• After Shipment: If the order has already been shipped, the return process will apply once you receive the product.

7. Return and Exchange for International Orders

For international orders, the return and exchange process may vary. Please contact us for further assistance.

8. Contact Information

For any questions or concerns, please reach out to us at:

Elegatra Infralux Private Limited
Email: elegatra@gmail.com
Phone: +91 91986 25889
Address: 1, Shivaji Marg, Hewett Road, Lucknow